01 Overview

At thelookoutgoa.com, protecting the privacy of our visitors and guests is a priority. This policy describes the information we collect and how we use it. It applies only to our online activity on this website and does not cover information collected offline, such as at check-in.

By using our website, you consent to this Privacy Policy and agree to its terms.

02 Information We Collect

What we ask you for, and why, is made clear at the point of collection. In general, this may include:

• Contact details you provide directly — name, email address, phone number, and any message or attachment you send us (e.g. via our contact form).
• Booking details — guest name, email, phone number, address, stay dates, and any service preferences, when you make a reservation.
• Account details, if you register for an account with us — name, email, and phone number.

03 How We Use Your Information

• To process, confirm, and manage your booking
• To operate, maintain, and improve our website
• To understand how our website is used, so we can improve it
• To communicate with you about your booking, stay, or enquiry
• To send booking confirmations, updates, and — where you've opted in — occasional offers
• To detect and prevent fraud

04 Log Files & Cookies

Like most websites, we use standard log files that record visitor IP addresses, browser type, referring pages, and timestamps. This data isn't linked to anything personally identifiable and is used only to analyse traffic and improve the site.

We also use cookies to remember your preferences and improve your browsing experience. You can disable cookies at any time through your browser settings, though some parts of the site may not function as intended.

05 Third-Party Services

We may use trusted third-party services for payments and analytics (for example, Cashfree for payment processing). These providers have their own privacy policies governing how they handle your data, and we encourage you to review them. We do not control cookies or tracking set by third-party services.

06 Your Privacy Rights

Depending on where you're located, you may have rights over your personal data, including:

To exercise any of these rights, contact us using the details below. We aim to respond within one month.

07 Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

08 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to check back periodically.

09 Contact Us

If you have questions about this Privacy Policy, reach out to us:

• Email: thelookoutcurtorim@gmail.com
• Phone: +91 99708 58174
• Address: Dando, Curtorim, Salcete, Goa – 403709